Automatic replies.
Send your booking link or pricing automatically when a lead replies.
Automatic replies answer a lead in the same thread, after a short random wait. For example: when a reply is labelled Interested, send your booking link.
Where to set them up
- For all campaigns: Settings, then Auto-responder.
- For one campaign: open the campaign, then its auto-reply tab. Rules made there only apply to that campaign, and come first.
Make a rule
- Click New rule.
- Choose When:
- Label is… (for example Interested)
- Reply contains a keyword (for example “pricing”)
- Any reply
- Write the reply. Personal details like
{{first_name|there}}work. - Choose the wait, for example 15–30 minutes. A short wait looks human.
- Save. Turn a rule on or off any time.
Safety rules
- Never sent to out-of-office, bounce or unsubscribe replies.
- At most once per lead per rule.
- At most one automatic reply per conversation.
Still stuck? Use the chat button inside the app, or email us at support@example.com.