# Automatic replies | GTM and Outreach

Source: https://exntra.in/help/auto-replies

[Help center](/help)

Getting started

-   [Start here](/help/start-here)

Mailboxes

-   [Connect a Google Workspace mailbox](/help/connect-google)
-   [Connect Microsoft 365](/help/connect-microsoft)
-   [Connect Zoho Mail](/help/connect-zoho)
-   [Connect any other provider (SMTP and IMAP)](/help/connect-smtp)

Reaching the inbox

-   [Sending limits and the slow start](/help/slow-start)
-   [Why we don't do warm-up](/help/no-warmup)
-   [Set up SPF, DKIM and DMARC](/help/dns-records)
-   [Domain and server checks](/help/domain-health)

Contacts

-   [Import contacts](/help/import-contacts)
-   [How we check contacts](/help/contact-checks)
-   [Email providers (ESP sending and matching)](/help/email-providers)
-   [Your blocklist](/help/blocklist)

Campaigns

-   [Create a campaign](/help/create-campaign)
-   [Write your emails](/help/write-emails)
-   [Schedule and smart scheduling](/help/schedule)
-   [Unsubscribe options](/help/unsubscribe)
-   [Preview, test and review](/help/test-and-review)
-   [Understand your results](/help/campaign-results)
-   [Bounces and auto-pause](/help/bounces)
-   [Pause, edit and restart a campaign](/help/manage-campaign)
-   [1–100 testing](/help/ab-testing)

Inbox and replies

-   [The Master Inbox](/help/master-inbox)
-   [Automatic replies](/help/auto-replies)

Account and team

-   [Team members and roles](/help/team-roles)
-   [Workspaces](/help/workspaces)
-   [HubSpot, Salesforce and moving from other tools](/help/integrations)
-   [API, webhooks and AI agents](/help/api-and-ai)
-   [Plan and billing](/help/billing)
-   [When our support team opens your account](/help/support-access)
-   [Change the app's language](/help/language)
-   [Two-step sign-in](/help/two-step-sign-in)

[Help center](/help) / Inbox and replies Englishहिन्दीবাংলাதமிழ்తెలుగుमराठीગુજરાતીಕನ್ನಡമലയാളംਪੰਜਾਬੀاردوالعربيةEspañolPortuguês (Brasil)FrançaisDeutschItalianoBahasa IndonesiaTürkçeРусский日本語한국어简体中文

# Automatic replies

Send your booking link or pricing automatically when a lead replies.

[Open in the app →](https://app.example.com/#/settings?tab=Auto-responder)

Automatic replies answer a lead in the same thread, after a short random wait. For example: when a reply is labelled **Interested**, send your booking link.

## Where to set them up

-   **For all campaigns**: **Settings**, then **Auto-responder**.
-   **For one campaign**: open the campaign, then its auto-reply tab. Rules made there only apply to that campaign, and come first.

## Make a rule

1.  Click **New rule**.
2.  Choose **When**:
    -   **Label is…** (for example Interested)
    -   **Reply contains a keyword** (for example “pricing”)
    -   **Any reply**
3.  Write the reply. Personal details like `{{first_name|there}}` work.
4.  Choose the wait, for example 15–30 minutes. A short wait looks human.
5.  Save. Turn a rule on or off any time.

## Safety rules

-   Never sent to out-of-office, bounce or unsubscribe replies.
-   At most once per lead per rule.
-   At most one automatic reply per conversation.

[Previous**The Master Inbox**](/help/master-inbox) [Next**Team members and roles**](/help/team-roles)

**Still stuck?** Use the chat button inside the app, or email us at [support@example.com](mailto:support@example.com).