The Master Inbox.
Every reply from every mailbox in one place. Labels, snooze, notes, assigning and shortcuts.
The Master Inbox shows replies from all your mailboxes in one place. A lead’s sequence stops as soon as they reply.
Folders
- Inbox: new replies.
- Starred: conversations you starred.
- Snoozed: hidden until the time you chose.
- Sent: emails sent from the app.
- Scheduled: the next email for each active lead, and when it’s due.
- Drafts: replies you started.
- All mail and Trash. Trash is emptied after 30 days.
Reply
Open a conversation and click Reply. Your reply goes from the same mailbox, in the same thread. Press Ctrl/⌘ + Enter to send.
You can also Forward, or click Compose to send a single email to anyone.
Labels
Label each reply so you know what to do next:
- Interested
- Meeting booked
- Not now
- Not interested
- Out of office
Click a label on the left to see only those conversations. Labels are shared with your team.
Snooze
Hide a conversation until later today, tomorrow or next week. It comes back to the Inbox when it’s time.
Work as a team
- Assign to a teammate so everyone knows who replies.
- Add note: an internal note only your team sees. Type @name to mention someone.
Block and unsubscribe
For someone who asks to be left alone, click Block and unsubscribe. They are never emailed again.
Lead activity
The side panel shows everything that happened with this lead: each email, open, click and reply.
Keyboard shortcuts
| Key | Action |
|---|---|
| c | Compose |
| / | Search |
| j / k | Next / previous |
| r | Reply |
| e | Archive |
| s | Star |
| # | Delete |